Frequently Asked Questions

Grade A+ - New Open Box:
These are like-new products that have been opened but never used. They’re in flawless condition with no signs of wear.

Grade A - Used Tested:
Grade A products have been tested and verified to be fully functional. They may have minor cosmetic imperfections like light scratches or scuffs. TFT screens can have up to 5 dead pixels, which is typical for refurbished items.

Grade B - Used Tested:
Grade B products are tested and confirmed to work, but they may show more noticeable cosmetic wear, such as scratches or scuffs.

Grade C - Used Tested for Spares and Repairs:
Grade C items have been tested and are in working condition. They may have significant cosmetic damage.

Warranty Coverage:
Warranty terms vary by grade. Please refer to our warranty policy for details on coverage for each product grade.

Effective Date: 01/01/2025
AS Computing Specialists ("we", "our", or "us") values your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or purchase our products and services.

1. Information We Collect

We collect information to provide and improve our services. This may include:

• Personal Information: Name, email address, phone number, shipping/billing address, payment information.

• Technical Data: IP address, browser type, device info, and pages visited.

• Order Information: Purchase history, product preferences, and support requests.

2. How We Use Your Information

We use your data to:

• Process and deliver your orders

• Provide customer support

• Improve our website and services

• Send updates, promotions, or service notices (you can opt out anytime)

3. Sharing Your Information

We do not sell your personal information. We may share data with:

• Trusted service providers (e.g., payment processors, shipping carriers)

• Legal authorities, if required by law

4. Data Security

We use industry-standard security measures to protect your information. However, no online system is 100% secure.

5. Your Rights

Depending on your location, you may have rights to:

• Access or update your personal data

• Request deletion of your data

• Opt out of marketing communications

To exercise these rights, contact us at support@as-cs.co.uk

6. Cookies

Our site uses cookies to enhance user experience and analyze site traffic. You can control cookie settings in your browser.

7. Third-Party Links

Our site may contain links to third-party websites. We are not responsible for their privacy practices.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted here with the updated date.

9. Contact Us

If you have questions about this policy, contact us at:
AS Computing Specialists
Email: support@as-cs.co.uk

Where do you ship?

We ship across United Kingdom. For international orders, contact us for a quote.

How much is shipping?

• DPD Next Day: Free

How long does delivery take?

• Standard: 1–3 business days

• International: 7–14 business days (may vary)

When will my order ship?

Orders placed before 12 PM ship the same business day. Others ship next business day.

How can I track my order?

You’ll receive a tracking link by email once your order ships..

Will I pay customs or import fees?

International orders may be subject to duties/taxes. Check your local customs rules.

Need help?

Email us at support@as-cs.co.uk with your order number.